Welcome to Holland Bulb Farms’ FAQ section! We’ve compiled answers to the most common questions about our premium bulbs, shipping policies, and gardening advice. Can’t find what you need? Our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of bulbs and plants do you specialize in?
We offer a wide variety of premium quality bulbs including amaryllis, anemones, begonias, dahlias, canna lilies, calla lilies, elephant ears, and many more. Our collection features both individual varieties and specially curated bulb gardens for different purposes like pollinator-friendly planting or seasonal displays.
Are your bulbs easy to grow for beginners?
Absolutely! We specifically categorize many of our products as “Easy to Grow Bulbs & Perennials” and “Eager to Grow Bulbs & Perennials” to help beginners identify plants that will thrive with basic care. We also provide detailed growing instructions with every order.
Do you offer bulbs that attract pollinators?
Yes! Our “Best Flowers for Pollinators” collection is specially selected to create a pollinator paradise in your garden. These varieties are proven to attract bees, butterflies, and other beneficial insects while adding beauty to your outdoor space.

Ordering & Account Information

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are encrypted for your protection.
Can I create an account to track my orders?
While we don’t currently offer account creation, you’ll receive email notifications with tracking information at every stage of your order’s journey. You can also contact us anytime for order updates.
Do you ship internationally?
We ship globally to most countries, excluding some Asian regions and remote locations. Please note that international shipments may be subject to customs delays or additional duties/taxes. We recommend contacting our customer service before placing international orders.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:

Standard Shipping: Via DHL or FedEx (10-15 days after dispatch) for $12.95
Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50
How long does order processing take?
Our horticulture team carefully selects and packages your bulbs within 1-2 business days after receiving your order. You’ll receive a dispatch notification with tracking information when your order leaves our facility.
How are bulbs packaged for shipping?
Your bulbs are packed with the utmost care using specialized materials to ensure safe transit. When necessary, we use climate-controlled shipping to maintain optimal bulb condition. Each package is designed to protect your plants while delivering them in perfect planting condition.

Returns & Guarantees

What is your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely satisfied, please contact our customer service for return authorization. Please note that original shipping costs are non-refundable.
What should I do if my bulbs arrive damaged?
Please inspect your package immediately upon arrival. If you find any transit damage, contact our customer service right away with photos of the damage. We stand behind every bulb we ship and will make it right.
How should I store bulbs if I can’t plant them immediately?
For best results, we recommend planting as soon as possible. If you must store them, keep bulbs in a cool, dry place away from direct sunlight. Most bulbs should not be refrigerated unless specifically instructed.

Gardening Advice

When is the best time to plant the bulbs I receive?
Planting times vary by bulb type and your growing zone. We include specific planting instructions with each order, and our website provides detailed growing guides for each variety. Generally, spring-flowering bulbs are planted in fall, while summer-flowering bulbs are planted in spring.
Do you offer any planting tools or accessories?
Yes! Check out our “Bulb Augers & Tools” section for specialized planting equipment, and our “Fertilizer” category for products to help your bulbs thrive. We also offer value-packed bulb collections for creating stunning garden displays.
Can I get advice on designing my bulb garden?
Our pre-planned “Bulb Gardens” collections take the guesswork out of design, offering professionally curated combinations. For personalized advice, our customer service team includes gardening enthusiasts who can offer suggestions based on your specific needs and location.

At Holland Bulb Farms, we’re passionate about helping you create beautiful outdoor spaces. Every bulb we deliver carries the promise of future blooms and garden joy. If you have any questions not covered here, don’t hesitate to reach out to our friendly team. Happy gardening!